Services Commitment | Louisiana CAT

Time is a valuable resource for businesses. Every hour your equipment remains idle is a loss in productivity and profitability. This downtime is why you need a service provider you can rely on.

At Louisiana Cat, we fulfill the Services Commitment by aligning our local logistics and service capabilities with the national standard of excellence set by Caterpillar. We bridge the gap between global brand power and local action, supporting you when you need to get back to work.

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A Pledge That Protects Your Time and Investment

Services Commitment is a promise of reliability exclusive to Cat^® Customer Value Agreements (CVAs). It guarantees that when you need parts or repairs, we will deliver with speed and accountability. While a CVA offers a broad range of ownership benefits, this guarantee is the specific pledge regarding turnaround time and availability.

This commitment removes the guesswork from your operation, helping safeguard your valuable assets and time. It isn’t just service support — it’s an assurance that we’re as invested in your uptime as you are.

Our promise protects your fleet with:

Parts Availability: Whether you handle your own equipment service or rely on our technicians, parts should be available for your needs. For machines covered by any level CVA, you have our enhanced commitment to make available common repair parts by the time you need them. If not, you’ll receive Cat Credits in the amount of the part, up to $1,000.*
Service Repairs: For machines covered by a Performance CVA, we provide a guaranteed completion date and back our word with a $1,000* Cat Credit if we miss our mark. Whether it’s a 2-day turnaround for common fixes or a complex repair, we deliver the scheduling certainty you need from a true partner.

*Cat Credits are valid for two years, issued within 2–3 weeks, and can be used for parts, service, work tools, rentals, and purchases from authorized Cat Dealers. Cat Credits cannot be used for new machine sales.

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We Value Your Peace of Mind

Our promise directly addresses the operational frictions that impact project timelines and your company’s bottom line:

Unplanned Operational Stoppages

When equipment failure occurs without warning, leaving your crew idle and stalling your project, this pledge transforms an open-ended crisis into a managed situation with a definite timeline. This certainty allows you to confidently adjust schedules and manage client expectations, knowing that parts are arriving the following day or repairs are just 48 hours away.

The Compound Cost of Downtime

The cost of a broken machine extends far beyond the repair bill — it results in lost revenue, unexpected overtime costs for your crew, and missed deadlines. By accelerating the supply chain and service workflow, we significantly reduce the ripple effect of downtime, preventing a mechanical issue from becoming a major financial issue.

Inventory and Logistics Complexity

Sourcing parts independently introduces variability and stress into your day. Our pledge simplifies the logistics, saving you valuable time tracking shipments or problem-solving parts unavailability. It secures streamlined access to the components you need, allowing you to focus on running the project rather than managing the supply chain.

Who Can Benefit From the Services Commitment?

This offering is structured to support:

Self-Service Equipment Owners
If you prefer to handle service and repairs as they come, you need speed above all else. This promise provides parts by the following day, reducing waiting time. It also takes the uncertainty out of your personal maintenance schedule and helps you get the machine back up and running on your terms.
Existing CVA Clients
If you have CVA coverage, this obligation adds a layer of accountability to your coverage. By utilizing our repair services, you benefit from the two-day repair guarantee and qualify your equipment as Cat Certified Maintained. This product eliminates concerns regarding unexpected downtime while protecting the long-term resale value of the asset.
New Equipment Buyers
If you’re purchasing a new machine, the Services Commitment provides immediate post-purchase security. It serves as a built-in safeguard for your investment, giving you the support you need to prolong its useful life and maximize operational uptime.