Louisiana Cat doesn’t just sell engines and power solutions, we also provide world-class support. No matter where your engines operate, Louisiana Cat is ready with the tools, technologies and expertise to help you keep your projects running productively and profitably.
Our highly trained commissioning and field service technicians have significant offshore experience with passports, TWIC cards and safety certifications enabling our customers to receive skilled product support services anytime, anywhere.
To request service, please choose one of the following:
Generator Service – 504-433-5810
Marine Service – 800-723-5262
Oil & Gas Service – 337-608-7627
You can count on Cat® Financial to provide the best financing solution for your business. Whether you want to finance a piece of construction equipment or a power supply backed by a Cat generator, our finance representatives understand Cat products across all industries. We will help you expedite your purchase and get your equipment on the job fast, with quick and easy financing and customized payment plans. You chose Cat equipment for
reliable, productive, and powerful equipment. Now, choose Cat Financial to help grow your business.
Your Extended Service Coverage offers transferable coverage beyond the standard warranty period, for all Cat® branded electric power equipment. It protects against unexpected repair bills and offers a hedge against rising parts and labor costs by providing 100 percent parts and labor reimbursement for covered components, less any applicable deductible. The broad range of coverage options can be customized to suit your individual needs and simple pricing terms, giving you confidence and peace of mind about your power system’s performance.
Your Customer Value Agreement is an individualized arrangement between you and Louisiana Cat that helps you maintain your products while lowering your cost per unit of production,
regardless of the size or age of your product. Agreements are tailored to fit your business needs and can range from simple preventive maintenance kits to total cost performance guarantees. No matter which option you choose, Louisiana Cat will help you design your agreement and provide ongoing attention to ensure your success.
Louisiana Cat is equipped with a parts inventory and access to the global Cat parts network to fulfill 98% of parts orders within 24 hours from the time of order. We know that having the right parts on hand is crucial to keep your power system running, so we also provide 24/7 access to information at parts.cat.com. Here you will find videos, reference material and specs on Cat original, Classic™, and remanufactured parts, as well as information on repair and maintenance parts for your Cat electric power products.
To manage your fleet effectively, you need hard facts about your equipment. Louisiana Cat’s premier Product Health Center provides Product Health Connect®, a self-contained monitoring and display system keeping you connected by providing key data, and Product Health Command®, a touch screen management portal allowing you total command over your engines on-board performance and maintenance viewable online, anywhere, anytime. This Hi-Tech state of the art facility in New Iberia, La is equipped with a team of people whose sole interest is to provide you with the most “up-time” possible and the goal of reducing your Owning & Operating costs. Both Connect and Command deliver critical engine data that is easy to read and understand, ensuring maximum vessel productivity.
Telematics and Advanced Analytics:
Let Louisiana Cat’s experts offer a solution to your unique equipment management challenges, helping you control costs, improve operations, manage your workforce and reduce risk.